GT99 Privacy Policy

1. Introduction

This Privacy Policy describes how GT99 ("GT99", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the GT99 platform at gt99.run. GT99 is committed to handling your personal data responsibly and in accordance with applicable data protection principles.

By registering an account on GT99 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the GT99 platform.

This policy applies to all personal data collected through the GT99 website, mobile application, live chat, email correspondence, and any other channel through which you interact with GT99. It covers data collected from players in Bangladesh and from any other jurisdiction where GT99 operates.

2. Data We Collect

GT99 collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically through your use of the platform.

Data you provide directly:

• Full legal name
• Date of birth
• Email address
• Phone number
• Residential address
• National ID number (for KYC verification)
• Payment method details (bKash number, Nagad number, bank account details, etc.)
• Communications you send to GT99 support via live chat or email

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on GT99 and time spent on each page
• Games played, bet amounts, and session duration
• Login timestamps and session activity logs
• Cookie and tracking data (see Section 6)

3. How We Use Your Data

GT99 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described in this policy without first obtaining your explicit consent.

• Account management: To create, maintain, and secure your GT99 account, including processing your registration and verifying your identity.
• Payment processing: To process deposits and withdrawals via your chosen payment method, and to verify that payment methods belong to you.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat and email.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: To meet GT99's obligations under applicable laws, including anti-money laundering regulations and age verification requirements.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse usage patterns and improve the GT99 platform, including game selection, payment options, and user experience.
• Marketing communications: To send you information about promotions and bonuses on GT99, where you have opted in to receive such communications. You can opt out at any time.

4. Legal Basis for Processing

GT99 processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil the contract between you and GT99— including operating your account, processing payments, and providing access to games.
• Legal obligation: Processing required to comply with applicable laws, including KYC verification, anti-money laundering checks, and age verification.
• Legitimate interests: Processing carried out for GT99's legitimate business interests, including fraud prevention, security monitoring, and platform improvement — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

GT99 does not sell your personal data. GT99 shares your data only with trusted third parties who are contractually required to handle it securely and only for the specific purposes described below.

• Payment processors: GT99 shares necessary financial data with payment providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Game providers: GT99 shares limited technical data with third-party game providers to enable game functionality and to resolve technical disputes. Game providers do not receive your financial or identity data.
• Identity verification services: GT99 may share identity documents with third-party KYC verification providers to complete the verification process. These providers are contractually bound to use your data only for verification purposes.
• Legal and regulatory authorities: GT99 may disclose your data to law enforcement agencies, regulatory bodies, or courts where required to do so by law or by a valid legal order.
• Fraud prevention agencies: GT99 may share data with fraud prevention agencies to detect and prevent financial crime. This is done in GT99's legitimate interest and in compliance with applicable law.

6. Cookies and Tracking

GT99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit GT99.

Types of cookies GT99 uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on the platform.
• Analytics cookies: Collect anonymised data about how players use GT99, including which pages are visited most and where players encounter issues. This data helps GT99 improve the platform.
• Session tracking cookies: Used for responsible gaming purposes to track session duration and trigger time reminders where applicable.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the GT99 platform. GT99 does not use third-party advertising cookies or behavioural tracking cookies for external advertising networks.

7. Data Retention

GT99 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods depend on the type of data and the legal obligations that apply.

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Retained for the duration of your account and for 5 years after closure.
• Support communications: Retained for 2 years from the date of the last communication.
• Technical and usage logs: Retained for up to 12 months for security and platform improvement purposes.

After the applicable retention period has expired, GT99 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, it can no longer be linked back to you and is used only for aggregate statistical analysis.

8. Data Security

GT99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• SSL/TLS encryption is applied across the entire GT99 platform, protecting all data in transit.
• Player data is stored on secure servers with restricted physical and logical access controls.
• All internal access to player data is logged and subject to regular audit.
• GT99 staff who handle player data receive regular training on data protection and security practices.
• GT99 conducts periodic security assessments to identify and address potential vulnerabilities.
• Payment data is handled in accordance with applicable payment security standards.

While GT99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, GT99 will notify affected players promptly and take immediate steps to contain and remediate the breach.

9. Your Rights

As a GT99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact GT99 support via live chat or email at [email protected].

• Right of access: You can request a copy of all personal data GT99 holds about you. GT99 will provide this within 30 days of receiving your request.
• Right to rectification: If any of the personal data GT99 holds about you is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to GT99's legal obligations to retain certain records.
• Right to restrict processing: You can request that GT99 restrict the processing of your data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to processing carried out on the basis of GT99's legitimate interests, including direct marketing.

GT99 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case GT99 will notify you of the extension and the reason for it.

10. Minors

GT99 does not knowingly collect personal data from individuals under the age of 18. The GT99 platform is strictly for adults. If GT99 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that your child has registered on GT99, please contact support immediately at [email protected]. GT99 will investigate and take appropriate action without delay.

11. Policy Changes

GT99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes — those that significantly affect how your data is used — GT99 will notify you via email or an in-platform notification before the changes take effect. Your continued use of the GT99 platform after any update constitutes acceptance of the revised Privacy Policy.

GT99 recommends reviewing this page periodically to stay informed about how your data is being handled. If you have any concerns about a change to this policy, contact support before the change takes effect and GT99 will address your concerns directly.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how GT99 has handled your personal data, please get in touch with the GT99 support team. We are available 24 hours a day, 7 days a week.

For formal data protection complaints, please email [email protected] with the subject line "Data Protection Complaint". GT99 will acknowledge your complaint within 3 business days and provide a full response within 30 days. If you are not satisfied with GT99's response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.